Online Privacy Policy and Terms of Service

PLEASE READ THE FOLLOWING TERMS AND POLICIES CAREFULLY. WHEN YOU USE OUR WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND POLICIES.

 

PUPBOX ONLINE PRIVACY-POLICY

Last Updated: December 19, 2019

PupBox and its subsidiary companies (collectively, “PupBox”, “our”, “we”, and “us”) respect the privacy rights of our online visitors and recognize the importance of protecting the information collected from you. We have adopted a corporate wide Online Privacy Policy that guides how we collect, store and use the information you provide online. Please note that this policy applies only to websites maintained by PupBox and its subsidiaries (collectively, the ‘Site”), and not to websites maintained by other companies or organizations to which we link.

If you have questions or concerns regarding this privacy policy, you should first contact PupBox at the following email address or mailing address: info@pupbox.com, 10850 Via Frontera, San Diego, CA, 92127

Personal Information Collection

Our primary goals in collecting personal information are to provide you with the product and services made available through our Site, to communicate with you, and to manage your registered user account, if you have one.

Information Collected From Registered Users: If you wish to access certain restricted sections of our Site, you will be required to become a registered user and to submit certain personal information to PupBox.  Personal information that we may collect when you become a registered user include: your name, email address, mailing address, telephone number, pet information, billing and transaction information, or other information that you choose to provide us.

When you become a registered user, you may link your account to your social media profile. If you choose to do so, we may collect personal information through your social media profile in accordance with the third party social media site’s privacy policy. You may choose to update your privacy preferences directly on those third party social media sites.

Automatically Collected Personal Information: When you visit the Site, our servers automatically record personal information that your browser sends whenever you visit a website as Log Data. This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the websites you visit, the search terms you use, and any advertisements on which you click. We use Log Data to monitor the use of the Site and of our Service, and for the Site’s technical administration.

Promotions and Influencers: We may offer special promotions or financial incentives for social media influencers in exchange for the collection of certain personal information, including but not limited to, social media posts, testimonials, or pictures.

Use of Personal Information

When we collect your personal information, we use it for the following purposes:

  • To provide our products and services to you, including to respond to your inquiries, provide you with notices about your account, and to contact and communicate with you when necessary;
  • To market to you, including to provide you with information about our products and services and to provide you with customized service, targeted offers, and content;
  • To contact you with information, deliver email communications, newsletters, promotional materials, and other correspondence from PupBox or our affiliates;
  • To process, confirm, deliver, and track your orders or purchases, including to process payment transactions, arrange for shipping, handle returns, and contact you about your order when necessary;
  • To manage our Site, improve our products and services, and protect the security and integrity of our business;
  • For other purposes disclosed at the time you provide your personal information to us or when we otherwise obtain your consent.

Cookies and Other Technologies

Cookies: We use cookies and other technologies to collect demographic information, personalize your experience on our site and monitor advertisements and other activities. Cookies are small files downloaded to your computer to track movements within web sites. We may link cookie information to personal information. Cookies link to information regarding what items you have selected for purchase at our store or pages you have viewed. This information is used to keep track of your shopping cart and make sure you do not see the same ad repeatedly. We also use cookies to deliver content specific to your interest and to monitor website usage. Some of our sites use an outside ad company to display ads, which may contain cookies. Our third party and service provider partners may collect cookies received with banner ads, and PupBox does not have access to this information. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. However, some areas of our site may not function properly if you do so. Please note that this privacy policy covers the use of cookies by PupBox only.

Other Technologies: Other technologies used by PupBox include clear GIFs and IP address logging. Clear GIFs also known as web bugs, beacons or tags, are small graphic images placed on a web page, web-based document, or in an e-mail message. Clear GIFs are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document or e-mail message. We may use clear GIFs to capture statistical usage information for our web pages, features or other elements on a web page. We may correlate this information to a user to personalize user experience and for statistical analysis of user experiences on our web pages.

Information We Share

We do not sell personal information to third parties. We may disclose the personal information we collect from or about you in the following ways:

Third Party Services: Our users have the opportunity to register for additional services from our Site. Certain products and/or services available on our Site are provided to you in partnership with a third party and may require you to disclose personal information in order to register for and access such products and/or services. Such products and/or services shall identify the third party partners at the point of registration. If you choose to register for such products and/or services, your personal information may be transferred to such third party and will be subject to the privacy policy and practices of that third party. We are not responsible for the privacy practices and policies of any third party, and, therefore, you should review the privacy practices and policies of any third party prior to providing your personal information in connection with such products and/or services.

Service Providers: We engage certain trusted service providers to provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, payment processing, and marketing. We will share your personal information with these service providers, but only to the extent necessary to perform these functions and provide such services on our behalf and only pursuant to binding contractual obligations requiring such service providers to maintain the privacy and security of your data.

Law Enforcement: We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of PupBox or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

Business Transfers: We may sell, transfer or otherwise share some or all of its assets, including your personal information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.

We disclose the following categories of personal information to third parties and service providers:

  • Personal identifiers, such as name and contact information;
  • Pet information, including pet photos.

Your Choices and Opt-Outs

Cookies, Targeted Advertising, and California Do Not Track Disclosures

Certain parts of our Site require the use of cookies, as described above. Most browsers are automatically set to accept cookies whenever you visit a website. You may refer to your browser or operating system settings in order to disable cookies or set your browser to alert you when cookies are being sent. However, some areas of our sites will not function properly if you do so. Please note that this privacy policy covers the use of cookies by PupBox only and does not cover the use of cookies by any third party or service provider.

 

Our Site or App may not respond to Do Not Track requests or headers from some or all browsers. We and our partners may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. If you do not wish to receive targeted advertising based upon your interests, or to learn more about targeted advertising and your choices, you can visit the Digital Advertising Alliance (DAA) opt-out page at http://www.aboutads.info/choices. To opt-out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices. Please note, you will still continue to receive generic advertising.

Marketing Opt-Out Preferences

To opt out of marketing communications, including marketing emails, special promotions, and offers, you may (i) click the unsubscribe link in the footer of any email; or (ii) contact us as described in the “Contact Us” section below.

Your California Privacy Rights

If you are a California resident, you may exercise certain rights under the California Consumer Privacy Act (“CCPA”). The CCPA defines personal information as any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. You also have the right to request deletion of your personal information. We do not sell personal information to any third parties.

We may collect, use or disclose for business purposes the following categories of personal information from the sources described in the “Personal Information Collection” section above.

  • Name, contact information and other general identifiers such as IP address, email, or other unique personal identifiers.
  • Customer records such as documentation containing your name or signature, financial and billing information
  • Purchase history and information about your purchasing tendencies.
  • Geolocation data.
  • Audio, Video and other Electronic Data, such as images of you and your pet.
  • Profiles and inferences drawn from the information above.

 

Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident, but will generally follow the purposes set out in the “Use of Personal Information” section above. We retain personal information as necessary to provide the Services to you, and for reasons such as dispute resolution, compliance with laws, fraud prevention, troubleshooting, and enforcement of our terms of use and other agreements.

If you are a California resident, you have the right to request access to and disclosure of the personal information we collect about you, our purpose for collection, and the categories of personal information we disclose and to whom, and the right to request deletion of your personal information.  We respect your privacy rights and we do not discriminate against individuals for exercising their rights. If you wish to exercise your rights, please submit a request online or review the “Contact Us” section below to learn how to submit a request. We will respond to requests within 45 days.  You may make requests or exercise these rights at no charge up to twice every 12 months. CCPA also grants California residents the right not to receive discriminatory treatment for exercising privacy rights.

We may offer financial incentives for social media influencers, including California residents, in exchange for the collection of certain personal information, including but not limited to, social media posts, testimonials, or pictures. California residents may review the programs’ terms here; California residents may also subsequently opt-out of the programs by contacting us as stated in the “Contact Us” section below.

Under California Civil Code Section 1798.83, California residents who have established business relationships with us may choose to opt out of our sharing their Personal Information with third parties for direct marketing purposes. If you are a California resident and (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please use the contact information in the “Contact Us” section below.

How to Correct or Update Your Personal Information

You may correct or update certain personal information that we collect from you by using the “Contact Us” section below, or by editing your information and preferences in the “My Account” page of the Site. We will use commercially reasonable efforts to update our files well possible. Please note that there may be instances where we have already shared your personal information with third parties and are unable to notify those third parties of your updated personal information.

Data Security

We have taken certain physical, administrative, and technical steps to safeguard the personal information we collect. However, no method of transmission or storage of data is 100% secure, and we cannot guarantee absolute security of personal information. If you have any questions or concerns regarding the security of your personal information, please contact us.

International Transfer

PupBox may transfer your personal information across national borders. You understand and agree that your personal information may be transferred to and processed by PupBox, its service providers, and other third parties located outside of your country of residence, including in countries such as the United States, which may not provide an equivalent level of data protection laws as the laws in your country of residence. Information may be disclosed in response to valid demands or requests from government authorities, courts, or law enforcement in these countries, and it may be stored and otherwise processed outside your country of residence. By using the Site, or providing us with your information, you consent to the potential collection, transfer, storage, and processing of information in other countries.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. When we do, we will post the change(s) on the Site. Please visit this page periodically to ensure you are aware of any changes. Your continued use of the Site and our services after any modification to this Privacy Policy will constitute your acceptance of such modification. If we change the Privacy Policy in a material way, we will provide notice to you.

Contact Us

If you have any questions, concerns, comments, or issues regarding this Privacy Policy or our practices, or if you would like to exercise any of your rights, you can contact us by:

Email: privacy@petco.com

Telephone: (877) 738-6742

Mail: PupBox, 10850 Via Frontera, San Diego, CA 92127, Attn.: Privacy Team

 

Submit a CCPA Rights Request

To exercise your rights under CCPA, you may submit a request via our online web form, by calling us at 1-866-683-1102, or by email at privacy@petco.com. You may submit a request on your own behalf, or you may designate an authorized agent to make a request on your behalf. Your authorized agent must submit written proof, such as an affidavit, as evidence of your authorization to submit a request on your behalf.

In order to protect our customers’ personal information, and as required under CCPA, we will verify your identity following receipt of your request. For security purposes, our verification process requires an exact match of at least three data points you provide to us with data points we maintain in our records. Please provide your state of residence and at least three of the following data points when you submit your request:

 

  • First and last name
  • Email address associated with your PupBox account
  • Telephone number associated with your PupBox account
  • If you have purchased goods or services from us, please provide the date of your last transaction (day, month, and year)
  • State of residence
  • Optional: Mailing address
  • Optional: Pals Rewards ID

 

 

PUPBOX TERMS OF SERVICE 

 

 

Illegal or Abusive Usage is Strictly Prohibited: You must not abuse, harass, threaten, impersonate or intimidate other users of our website. You may not use PupBox’s service for any illegal or unauthorized purpose. International users agree to comply with all local laws regarding online conduct and acceptable content. Should you be found to have engaged in illegal or abusive usage of our website, PupBox will suspend your account or usage as applicable.

Electronic Communication: When you visit our website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PupBox protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of PupBox and protected by U.S. and international copyright laws. All software used on this site is the property of PupBox or its software suppliers and protected by United States and international copyright laws.

Trademarks: PupBox and other PupBox graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of PupBox in the U.S. and/or other countries. PupBox’s trademarks and trade dress may not be used in connection with any product or service that is not PupBox’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PupBox All other trademarks not owned by PupBox that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PupBox.

License and Site Access: PupBox grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PupBox. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information including but not limited to images, text, page layout, or form of PupBox without express written consent. You may not use any meta tags or any other “hidden text” utilizing PupBox’s name or trademarks without the express written consent. Any unauthorized use terminates the permission or license granted. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PupBox so long as the link does not portray PupBox ,or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PupBox logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account: If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PupBox reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. By singing up for a PupBox account you give PupBox your express permission to email your account email address with sales, offers, announcements and account updates.

Billing and Payments: As a Member, you agree to the billing and payment terms as outlined below:All members are responsible for providing accurate and up to date payment and personal contact information. This includes full name, shipping address, credit or debit card number, and card expiration date. PupBox will retain personal information in order to ease the shipping and billing process for subsequent months. All information is protected subject to the privacy policy outlined below. PupBox is not responsible for any fees or charges issued by the customers bank. In case of a returned or voided payment PupBox will directly charge the card on file for overdue balances.

Subscription Contract: When signing up for a PupBox subscription you acknowledge that your subscription has an automatic renewal policy. All subscriptions will be auto-renewed and billed based on the term selected on the plan page. All subscriptions will auto-renew to the previously purchased subscription term. By using this site, you hereby agree to the automatic renewal and take responsibility for all recurring charges accrued prior to cancellation. Customers can cancel their subscriptions at anytime by visiting their account settings page, or by emailing info@pupbox.com. Customers who cancel will receive the remainder of the shipments under their current subscription term and will not be auto-renewed for subsequent terms. Customers who cancel their subscription will not receive a prorated refund, but will receive the remainder of the products purchased under the original term. PupBox reserves the right to cancel, or void any customer subscriptions at anytime. Violations of the privacy policy or terms of use may be subject to cancelation and account suspension..

Returns: We do not offer full or partial refunds for our subscription service, and we do not accept returned items. If your subscription has already started (3, 6, or 12 month subscription) we will not provide a partial refund for your remaining subscription term. We do understand that their are extenuating circumstances and will do our best to provide a solution to problems on a case by case basis. Please inquire with us directly with any questions or concerns: info@pupbox.com.

Shipping: Your PupBox will ship out within one week of your payment processing.Shipping times vary, but you can expect your box to arrive between 5-10 business days after you receive a tracking notification. To inquire about tracking your shipment please email us directly at info@pupbox.com.

Taxes: The total price charged upon checkout may include any applicable taxes. Tax will be analyzed based on the shipping address of the customer and will vary based on Country, State, and City. We will charge tax only in states where the goods sold over the internet is taxable.

Risk of Loss: All items purchased from PupBox are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Disclaimer of Warranties and Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY PUPBOX ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. PUPBOX MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PUPBOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PUPBOX DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM PUPBOX ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PUPBOX WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law: By visiting our website, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PupBox.

Disputes: Any dispute relating in any way to your visit to our website or to products or services sold or distributed by PupBox in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in the County of Los Angeles in the State of California, and you consent to exclusive jurisdiction and venue in such courts.