Questions? Feedback? powered by Olark live chat software

Frequently Asked Questions

  • What is PupBox?

    PupBox is a monthly development box for new puppy parents. All PupBox subscribers will receive a monthly box that includes both training and development information as well as premium products that are tailored to your puppy’s age. Each months box will help walk you through the many joys and challenges of puppyhood.

  • What products will be included in my PupBox?

    Each box will include 5-7 premium products. All boxes will include 1 bag of training treats and 4-6 additional products that are selected based on the age and physical characteristics of your puppy. If your pup is working on house training we will include pee spray, if your pup is going through teething then we will provide some extra chew toys. The products will rotate each month so your pup will never get bored! We pride ourselves on the quality of each product as well as the personalized nature of each box. We will only send you products that we know your pup will love.

  • What kind of training and educational material will you provide each month?

    Each month your box will include an educational insert. The insert will act as a development guide that will walk you through the changes going on in your new puppy. For instance if your pup is 2 months old we will discuss how to prepare your home and make your new puppy feel like part of the family. Additionally each month we will provide tips and tricks to help with your training effort. All training information is based on positive reinforcement techniques. All training and development information is approved by celebrity puppy trainer Andrea Arden!

  • How do I get started?

    Click the "Get Started" button on the homepage, or "Join" in the navigation bar, and you will be directed to our puppy profile. Fill out all of the necessary information about your pup and we will make sure to personalize the box based on your every need. We will bill you upfront and ship the box directly to your doorstep. Oh, and we will cover the shipping charges for all US based subscribers. Simple as that.

  • I have an adult dog, can I still sign up?

    Of course you can, all dogs are puppies in our eyes! All adult dogs will receive 4-7 premium products hand selected by the PupBox team. They will not be age specific, but we will customize every other aspect of your box. We will even throw in a more advanced training trick or helpful tip for you and your best friend to work on.

  • Are your products safe for my puppy? Where are the products made?

    Each puppy has individual needs and sensitive digestive systems. It is best to inquire with your personal vet about products that your puppy should or should not eat, play with, or use. PupBox does review products for safety, and has a full team of puppy product testers trying each product for quality.

    All treats are sourced from the USA and Canada, and chews are sourced from the USA, Canada, South America, Australia and New Zealand. Our toys are sourced from all over the world.

  • How does the online store work?

    Our online PupShop offers our customers the option to purchase products that have been featured in past months boxes. If your puppy loved a products in the box, such as a special treat, then you can visit our online store to purchase that product individually. As long as your product purchases fit into your next months box we will ship it to you for only 1 additional dollar! Or you can pay for the shipping costs and have the product sent out immediately. We know how difficult it can be to find high quality, puppy safe products and we want to make it as easy as possible for you to get the products that you and your puppy love.

  • Do I have to be a PupBox member to buy products from your online store?

    You do not need to have a PupBox subscription to order online, but if you are not a subscriber you will have to pick up the shipping charges on your purchase.

  • Do I have to pay for shipping on my shop purchases?

    Kind of, but not really. As long as the products you purchase in our shop can all fit in your next box we will ship them out to you for an extra charge of only $1. If your purchase is too large then you will pay the shipping fees associated with your purchase. All Shop purchases over 50$ will include free shipping.Add to box option only applies to PupBox members. Non-members will need to pay shipping charges.

  • Can I cancel or change my subscription?

    Cancel anytime, but we will cry when you leave. Visit the Account Information tab in your account page, under the My Subscriptions section click "View" next to your active subscription. From here simply click the Cancel button and confirm your email and reason for canceling in the popup box. If you cancel your subscription before your subscription term is up then you will still receive all of your remaining boxes, but will not be automatically renewed at the end of your term. If you have any questions about canceling your subscription, or are having problems doing so, just email us at

  • How often will you charge my card?

    We will charge your card once upfront when you sign up, and will charge it again for each subsequent payment. When your subscription ends we will automatically renew your subscription to the originally selected subscription term (one month will be renewed one month, three month will be renewed for three months, etc.). All renewal charges will take place within the first week of the month after you receive your final box of your current term. For example if you sign up for a one month subscription on November 8th, you will be shipped you PupBox on November 10th and your subscription will be renewed the first week of December.

  • When will I receive my PupBox?

    All boxes ship out around the 10th of the month. If you are a new subscriber and sign up after the 10th, then you will be shipped your first box on the 20th of the month and future boxes on the 10th.

    A tracking number will be sent to you via email within 24hrs of your PupBox shipping so you can watch your PupBox hop around the country on it’s way to you! All shipments take roughly 3-6 business days once shipped.

  • If I sign up at the end of the month will I still receive my PupBox that month?

    If you sign up between the 10th and 20th of the month then your first box will be shipped on the 20th, and all subsequent shipments will be shipped on the 10th. If you sign up after the 20th of the month your first box will be shipped on the 10th of the following month.

  • How can I alter my shipping address or billing information?

    Visit the Account Information tab on your account page, under the My Subscriptions section click "View" next to your active subscription. You will see a button for both Change Address and Change Payment. Change of address online is only available for ACTIVE subscriptions. If you have canceled your subscription or have any trouble please email us directly to make changes to your account at

  • Do you offer refunds?

    We do not offer full or partial refunds for our subscription service, and we do not accept returned items. If your subscription has already started (3, 6, or 12 month subscription) we will not provide a partial refund for your remaining subscription term. We do understand that there are extenuating circumstances and will do our best to provide a solution to problems on a case by case basis. Please inquire with us directly with any questions or concerns: